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Warranty Policy

Mars Hydro Premium Warranty

Strict development guidelines and quality standards are followed. If you ever do have any issue with your light we will resolve it quickly. 3 year extensive warranty on every grow light .Free warranty for lights within 1 year. Buy with confidence.

Damage on Arrival

Before signing for your parcel, you need to verify that the light is in good condition. If the light was damaged during shipping, you could refuse the parcel and the shipping company will return it. Once the damaged light is returned, a new one will be shipped to you. If it is only a small problem, you can sign it first, and we will give you some refund 10-20 USD.

Warranty Procedure:

Disclaimer: 
 
1. If the light has been tampered with or it is found that the damage is caused by the customer, there will be a repair fee to pay. If the warranty seal is broken without our consent, your warranty becomes void. If damage has been caused by abnormal use, neglect (such as dripping water), wrong input voltage, dropping or breaking the light, disassembling the light, etc. the warranty is void. Warranty coverage is ultimately left to the discretion of the seller. We reserve the right to refuse warranty repair or replacement service to anyone.

2. For some old discontinued model, that we sell with a special clear stock price, we provide 3 months period of warranty. After 3 months, you may need to pay related fees for warranty service.

3. Mars Hydro Tents are FINAL SALE upon usage, if you have any problem with your tent upon arrival, please contact us right away, after that, we won't accept the warranty application. 
  
Grow Light Service & Parts Price List
 
Below is the guideline to order parts or service after your warranty has expired. 
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